As a support industry of the food packing and processing industries., we at EQM have always tasked ourselves to be there when you need us. As we all join to fight against COVID-19 and its repercussions our dedication continues. The show must go on.
Greenery to go
The Canterbury Plains in New Zealand’s South Island are home to a company that grows, processes and dehydrates green vegetable leaf into flakes, granules and powders.
Nature’s freshness is preserved by moving the harvest from field to drying ovens quickly.
But what happens when there’s a glitch?
Our customer preserves the original tastiness of the harvest by getting that green freshness quickly from field to factory. The process starts with a paddle wheel that fluffs up the product prior to washing. And this is where that dreaded hold-up was happening.
The geardrive on the main line to the factory kept tripping out. It turned out that the paddle wheel design had recently been changed and the load was just too much for the original motor.
Tim was on the scene quickly. After a spot of troubleshooting he came up with a plan.
Maintaining the flow
Our trusty rep realised that the new paddle wheel design required a lot higher torque to turn it than the old one. He could also see that to achieve this the gearbox and motor needed to be upsized.
After calculating the exact torque and speed needed for the operation, he checked stock at EQM and told the customer that they would receive a proposal shortly. And shortly it was! The production manager had the proposal before Tim got back to his car.
The new gearbox and motor was delivered to our customer the next morning by 7 a.m.!
We’re still able to help!
We’re doing our bit in self-isolation for COVID-19, so our shop and offices are closed.
But we’re working from home, and as a support industry to essential services we remain available to provide:
- Technical assistance by phone
- Virtual communications to replace site visits
- Controlled site visits where absolutely necessary – locally
- Same day dispatch of gear drives, power transmission and conveyor components for breakdowns or critical spares
- Reservation of stock to meet forecast demand and guarantee supply when production begins again in the months ahead
- Product handling and conveyor systems that reduce manual input and help with social distancing.