18 Feb Tissue manufacturer blown away at EQM promise
“A tissue, a tissue, we all fall down” is not what tissue manufacturer Asaleo ever wants to experience at its Kawerau plant.
The company converts paper into toilet and tissue paper and they were on the search for a back up STM planetary gearbox, should a break down happen.
The piece of equipment in its entirety was originally imported from Italy and came fitted with STM EX Planet series gearboxes.
The plant manager wanted to ensure that if a breakdown occurred, they would have an identical replacement ready for installation.
Anthony says like many people these days when they’re looking to solve a problem, the plant manager went to Google for help and found EQM at the top of the list.
In fielding the enquiry Anthony was able to get a photo of the nameplate, which had codes, serial numbers and type. He then made contact with STM and within 24 hours he was able to confirm the delivery of a backup gearbox.
“It was very important that we sourced the exact identical gear box with the correct mounting flanges, shaft sizes & type, ratios and input arrangements.
“Not only were we able to get the right gear box but to provide absolute peace of mind for our customer we were able to extract further important information about the gearbox, so that it ensured that there would always be a ready replacement.
Within six weeks the STM gearbox had arrived at Kawerau and was ready to go, should it be needed.
Although Google is there to help you, feel free to contact us directly. We’ll either have what you need or will sort you out quick smart.